Tickets Trolly is a travel brand operated by AL REZA TRAVEL LTD, a company registered in England and Wales (company number 12962926). Our registered office is at 391 Great Horton Road, Bradford, England, BD7 3DH. We act as a travel agent, offering flights, holiday packages, tours, and other travel products sourced through our network of trusted travel consolidators and suppliers.

You can make a booking through our website, by emailing us at info@ticketstrolly.com, or by contacting our team directly. Once we receive your booking request, we will confirm availability and pricing and issue a booking confirmation once payment has been received. Please ensure all passenger details are accurate before confirming your booking.

The travel products we sell are sourced through professional consolidators and travel suppliers. Depending upon the specific consolidator through which your booking is fulfilled, your booking may be supplied by operators who hold IATA accreditation and, where package holidays are concerned, ATOL protection. The level of protection applicable to your specific booking will be clearly confirmed in your booking documentation at the time of purchase. If you have any questions about the protection applicable to your booking, please contact us before completing your purchase.

Once your booking is confirmed and payment received, your tickets and travel documents will be sent to the email address provided at the time of booking. E-tickets are issued for most flight bookings. Please check your spam or junk folder if you do not receive your documents within the expected timeframe. If you have not received your documents, please contact us at info@ticketstrolly.com.

Yes. You can book for yourself and additional passengers in a single booking. You will be required to provide accurate details for all travellers, including full names as they appear on passports, dates of birth, and nationality. Please double-check all details carefully before confirming, as errors may result in amendment charges or difficulties at check-in.

We accept major debit and credit cards including Visa, Mastercard, and other methods as displayed during the checkout process. All payments are processed securely through our payment partners. We do not store your full card details on our systems. Some payment methods may carry a small processing fee, which will be disclosed before you complete your purchase.

Travel prices — particularly flight fares — can change rapidly based on availability, demand, and airline pricing systems. The price displayed is only guaranteed at the time of confirmed booking and full payment. We recommend completing your booking promptly once you have decided on your travel arrangements to secure the price quoted.

We are committed to transparent pricing. Any applicable fees — including payment processing fees, service fees, or Supplier charges — will be clearly shown before you confirm and pay for your booking. You will never be charged anything that was not disclosed prior to payment. If you are unsure about any cost shown, please contact us before completing your booking.

Cancellation policies vary depending on the type of product booked and the Supplier's terms. Many flight tickets are non-refundable once issued. Holiday packages may have cancellation charges that increase closer to the departure date. The specific cancellation terms applicable to your booking will be set out in your booking confirmation. Please contact us at info@ticketstrolly.com as soon as possible if you need to cancel, and we will advise you on the applicable terms and any refund entitlement.

Name changes are subject to the policies of the airline or Supplier. Many airlines do not permit name changes, and where they are permitted, a fee is usually charged. If you notice an error in a passenger name, please contact us immediately at info@ticketstrolly.com. The sooner an error is reported, the more options may be available to correct it.

If an airline makes a significant change to your flight or cancels it, we will contact you as soon as we are notified. Your options in such circumstances — which may include accepting an alternative flight, receiving a refund, or other remedies — will depend on the airline's policies and applicable consumer rights legislation. We will work on your behalf to assist you in the best way possible.

We strongly recommend that all customers take out comprehensive travel insurance for every trip, covering cancellation, medical expenses, personal belongings, and travel disruption. Travel insurance is particularly important when travelling internationally. We can provide information on travel insurance options available through our supply partners — please ask at the time of booking.

Visa requirements depend on your nationality and your destination country. It is your responsibility to ensure you hold all necessary visas and travel documents before departure. We recommend checking the entry requirements for your destination with the relevant embassy or high commission, and consulting the UK Foreign, Commonwealth and Development Office (FCDO) travel advice at gov.uk/foreign-travel-advice. We can provide general guidance, but we are not responsible for your visa requirements.

Many countries require your passport to be valid for at least six months beyond your planned departure date from that country. Some destinations have different requirements. Please check the specific passport validity requirements for your destination before booking and before travelling. We strongly recommend renewing your passport well in advance of any travel if it is due to expire within six months of your return date.

If you or any member of your party has a disability, reduced mobility, dietary requirement, or any other special need, please let us know at the time of booking. We will do our best to communicate your requirements to the relevant Suppliers, including airlines, hotels, and tour operators. Please note that the ability to accommodate special requirements is subject to the capabilities of the individual Supplier, and we cannot guarantee that all requests can be fulfilled.

You can reach us by email at info@ticketstrolly.com. We aim to respond to all enquiries within one business day. For urgent matters relating to imminent travel, please indicate this clearly in your message subject line. Our registered address is 391 Great Horton Road, Bradford, England, BD7 3DH.

We take all complaints seriously and are committed to resolving them fairly and promptly. If you are unhappy with any aspect of our service, please contact us in writing at info@ticketstrolly.com, describing the issue in as much detail as possible. We will acknowledge your complaint within five business days and provide a full response within 28 days. If you remain dissatisfied following our response, you may have the right to seek resolution through Alternative Dispute Resolution or the courts of England and Wales.

If you wish to access, correct, delete, or otherwise exercise your rights in relation to the personal data we hold about you, please contact us at info@ticketstrolly.com with the subject line "Data Rights Request". We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have not been respected.